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Skin and Hair
Antibiotic / Infection
Below is a list of the most commonly asked questions:
A: Yes, all our medications require a prescription. For more information about sending us your prescription, click here.
A: No, we do not provide this service. If you need a prescription, please see your medical doctor, and if you are unsure about taking a specific medication, we highly recommend talking to a professional.
A: In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.
A: We currently accept payment on our website via Credit Card (VISA only). Please note that temporarily, we cannot accept payments with Visa Gift Cards.
A: We ship via Registered Air Mail or EMS and delivery can take anywhere between 7 and 21 business days depending on which Shipping option you choose.
A: Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities. We ship most of our medications from India .
A: We currently offer Registered Air Mail, and EMS shipping (to select Countries). For more information, see our Shipping page.
A: We can ship your order almost anywhere. We do not however, ship to Canada or Mexico and some other higher risk countries. Please check out our Shipping page for more information.
A: If you need to change your shipping address before your order has been shipped, you must submit a ticket to our Shipping department to let them know. Be sure to include your order number, name and the new shipping address (no PO Box). If your order has already been shipped, unfortunately, there is nothing we can do. You will not be able to change your address at that point.
A: When you click "Add To Cart" from any product page, you will be taken to our secure shopping cart, where you will be asked to fill in your contact information, shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. After you hit the "submit" button and confirm your order you will receive a Thank You page along with your order number. Please note that our agents cannot take orders over the phone. You must place your order yourself, through our website. Be sure to send us your Prescription once you have placed your order.
A: The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
A: Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. For more detailed information on the differences between Brand Name and Generic Medications, click here.
A: There are many online resources that can help you with your research. If you want to find more information about brand name and generic versions of medications, we highly recommend visiting http://www.rxlist.com.
A: They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.
When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.
A: To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
A: The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.
A: You may cancel your order before your order is shipped (within 12 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation Policies.
Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
A: We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a refund. Please see our Return and Refund policies for more details.
A: If something goes wrong with the shipment we will resend your package with an extra 10%, free of charge to you. Alternatively, if you do not wish to have that done, we can offer you a full refund. Please submit a ticket (Refund section) if you wish to request one.
A: If you are having problems inputting data, or you are receiving some error when 'checking out' please contact our customer service department to let them know the exact issue you are having. There should be no reason why you cannot place an order, but technical issues can arise!
A: Our Customer Referral Program allows you to earn store credit by referring your friends and family to shop with us. You will earn 10% of all orders received from newly registered customers. Give your unique code to friends and family (available on your View Cart page when you login) and when they apply this code during checkout, the credit will be applied to your account. You can then save up credit and use it towards a future order of equal or greater value!
New Customers using a Referral Code will receive an offer to get 10% off their first order, or to select 20% extra pills!
A: Yes absolutely, that is one of the benefits in shopping with GenericPharma.com! On your first reorder, you will get the option of 10% off your total, or adding 20% more pills to your order. For 2-3 reorders, you get the option of 15% off your total, or 25% more pills, and for 4 or more reorders, you will get the option of choosing 15% off your total, or 30% more pills!
A: If you have more questions, you can always call our Customer Support line at 1-866-997-9487 or speak to an agent online by clicking on the Live Chat button at the top of any page of our website!